Reference

How sas4d Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and how we protect it.

Account data kept secureWallet data — DANA, OVO, GoPayYour right to request deletionNo data sold to third partiesContact us to update your record
sas4d How sas4d Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at sas4d covers the full account lifecycle — from the moment you register through every DANA, OVO, or GoPay transaction you complete. We use encryption in transit and at rest, and access to account records is restricted to authorised staff only. Cookies help us keep your session active and remember your preferred payment method; you can manage cookie settings from your browser at any time. Here is how we approach each key area of data management.

Encryption and Storage

All account and payment data is encrypted in transit and at rest. Wallet identifiers for DANA, OVO, and GoPay are stored in masked form — only partial references are ever visible.

Cookies and Sessions

We use session cookies to keep you logged in and remember your last payment method. No third-party advertising cookies are placed without your consent via the cookie banner.

Data Retention Policy

Active account data is kept for as long as your account is open. After closure, we retain records only as long as applicable law requires, then delete them on schedule.

Your Access Rights

You can request a copy of your data, ask us to correct inaccuracies, or submit a deletion request at any time. We handle these through live chat, email, or the in-app privacy request form.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold, our support team handles these requests directly. You can reach us through live chat on the platform, by email, or through our in-app help channel — all three paths connect to the same privacy team. We aim to respond to data requests within a reasonable timeframe and will confirm receipt as soon as your message arrives.

Live Chat Open the chat icon inside your account dashboard. Our support team can log a data access or deletion request directly from the chat window.
Email Support Send your data request to our support email address listed in the account help section. Include your registered mobile number for faster account matching.
In-App Help Go to Account Settings, then tap Help and select Privacy Request. Your submission routes straight to the team handling personal data queries.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how we collect, use, and protect personal data. If your question is not here, reach out through live chat or the in-app help path and our team will respond directly.

We collect your name, email, and the mobile number you register with. No government ID is collected at registration unless account verification is required under applicable law.

No. We only store a transaction reference and a masked wallet identifier. Your wallet PIN and full account credentials stay entirely within your e-wallet app.

Yes. Submit a data access request via live chat, support email, or the in-app privacy form under Account Settings. We will confirm receipt and respond within a reasonable period.

Contact support through live chat or email with your registered mobile number. Once identity is confirmed, we process the deletion request and remove data not required by law to be retained.

We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete transactions. We do not sell or lease your data to marketing or advertising companies.

You can adjust or clear cookies through your browser settings at any time. Session cookies needed to keep you logged in are set automatically; optional cookies require consent via the on-site banner.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.