Reference

What You Agree To When You Use sas4d

These terms set out how sas4d operates, what we ask of you, and what you can expect from us — covering account use, payment handling through DANA, OVO, and GoPay, and access conditions tied to local law and eligible regions in Indonesia.

Account ConditionsDANA, OVO, GoPay PaymentsJurisdiction-Dependent AccessData HandlingPolicy Contact Path
sas4d What You Agree To When You Use sas4d
ACCOUNT AND DATA STANDARDS

How We Handle Your Data and Account Security

Account security and data handling are two areas we treat with specific operational discipline. Your account is protected by OTP verification at login and at key transaction points — when you link a new DANA, OVO, or GoPay wallet, for example, the process requires a confirmation step tied to the mobile number on your account. We retain transaction records for the period required to handle disputes and comply with applicable financial regulations, after which data is either deleted or anonymised according to our retention schedule.

Data You Can Access You can request a summary of the personal data we hold on your account at any time. Submit the request through live chat or email with your account email address as verification, and we will respond within the timeframe required by applicable policy.
Cookie Use We use cookies to keep your session active, remember your payment method preference between DANA, OVO, and GoPay, and measure which parts of the lobby you use most. You can adjust cookie settings from your browser, though some account features depend on session cookies to function.
Account Security Steps OTP-based login and wallet-linking confirmation are standard on every account. If you suspect unauthorised access, lock your account immediately from the security section in your profile — this suspends login and payment activity while you contact support.
Requesting Changes or Deletion To update registered details or request account closure and data deletion, contact us via email with your account information. Closure requests are processed after any open transaction or balance withdrawal is resolved. Players in Semarang and Medan follow the same account-closure path as all other regions.
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, need to request a change to your account data, or want to raise a compliance concern, the channels below connect you directly to the right team. We handle legal and policy queries separately from general account support so your request reaches someone who can act on it.

Live Chat Open the chat widget from any page in your account. For legal or policy queries, select the account and legal category so your message routes to the policy team rather than general support.
Email Support Send detailed policy requests, data-access queries, or formal complaints to our support address. Include your registered account email and the specific policy area so we can respond accurately.
Account Help Centre The Help Centre covers account verification steps, wallet-linking procedures for DANA, OVO, and GoPay, and data-handling queries. Start there for self-service answers before raising a formal request.

Common Questions About Our Terms and Policy

These are the questions we get most often about how our legal terms work in practice — covering account rights, data handling, wallet conditions, and how to raise a formal request.

Access depends on local law and is available only where permitted in your region. We recommend checking your local regulations before opening an account — we do not make jurisdiction-specific legal assurances.

The version in effect at the time of each transaction is the one that applies. When we make material changes, we notify you via the contact details on your account. Continuing to use the platform after notification counts as acceptance.

We store registration details, transaction history, and wallet-linking records for DANA, OVO, and GoPay. Retention follows applicable financial and operational requirements. You can request a summary of your data through live chat or email at any time.

Yes. Submit a deletion request via email with your account email as verification. We process it after any open balance or pending transaction is resolved. Some records may be retained where financial regulation requires it.

If a transaction cannot be matched to the wallet details on your account, we may suspend the related activity and ask for identity confirmation. Contact support via live chat with your transaction reference to resolve it.

Send your complaint to our support email, specifying the policy area and including your registered account email. Select the legal or policy category in live chat if you need a faster initial response from the right team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.